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Sales Manager


Kuala Lumpur
Job Code:
  • Sales / Business Development
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Job Details

Company Medtronic
Job Title Sales Manager
JobId 35101
Location: Kuala Lumpur, MYS

Sales Manager


Kuala Lumpur, Malaysia

Requisition #:


Post Date:

Oct 19, 2017

**Main Purpose:**

+ To achieve the sales revenue market share targets by managing promotion, selling and servicing Medtronic APV products

+ To assist in the development of building the competence of the Technical Sales Representatives (TSR) and Clinical Specialists (CS) in product knowledge and selling skills to penetrate the market, and exceed AOP year on year.

+ To ensure that the company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.

**Key Accountabilities:**

+ Manage staff including selection, direction setting, feedback and coaching, performance management, rewards and recognition and development planning.

+ Manage distributor by have regular discussion and review monthly base on the guidelines and provide report to Business director.

+ Expand the customer base and sales by establishing regular contact with key specialists, technical staff and administration personnel

+ Develop and implement sales and call plans for specified territory.

+ Field work/coaching of TSR and CS (minimum 1 day per month per person)

+ Ensure customer sales cycle is complete (including obtaining PO and handling AR etc)

+ Hold regular performance discussions and complete the half year and annual performance reviews with direct reports

+ Chair regular motivational sales meeting including Agenda and Report preparation. Issues to be covered: Receive Weekly Reports, Receive Weekly Plans, Market feedback, Strategy progress, Territory cover, Major events

+ Provide meaningful reports, including a written monthly report, to the Business Director

+ Gather market intelligence as an audit on hospital usage, competitor products and pricing, also continual updates on general competitive activities to pass on to Divisional staff.

+ Identify and develop KOL relationships programs to foster this

+ Complete surveys which provide assessment of customer satisfaction of Key markets and accounts.

+ Monitor and control of local inventory issues including consignment, turnover, and shelf life obsolescence.

+ Support clinical study activities in conjunction with the Clinical Co-coordinator.

+ Provide technical back up at implants as required.

+ Encourage use of Standard Operating Procedures to benefit customer and organization.

+ Demonstrate and implement Medtronic's Customer Focus Quality guidelines.

+ Be a role model in actively promoting Medtronic’s business code of conduct and core behaviors

+ Work within and actively promote Medtronic’s core mission, corporate strategies, policies, procedures and Code of Conduct.


+ Strong interpersonal and communication skills

+ Receptive to feedback, high collaborator

+ Sound business acumen

+ Highly developed people management skills - ability to lead, manage and motivate by example

+ Well organized, quick thinker, creative

+ Responds to deadlines and priorities

+ Aptitude for technology

+ Excellent communicator and presenter both in oral and written format

+ Manifests Customer Service in every action

+ Empathetic, good listener - gives recognition where it's due

+ Resilient and persistent

+ Assertive but not aggressive, diplomatic but firm

+ Professional presentation and style

+ Can work autonomously but is also a team player

+ Self motivated, enthusiastic and positive

+ Outgoing and friendly and a “can do” attitude.

**Experience and Knowledge:**

+ Proven years of solid Sales/Marketing management experience ideally from within the Medical Devices/Instrumentation field

+ Proven people management experience preferably with establishing and motivating a sales team

+ Demonstrable track record developing Business Plans, goal setting and team building, people management

+ Computer literacy including sound knowledge of the MS Office suite of software.

+ Proven evidence of Medtronic Leadership Traits: **Shape** - Demonstrates global business acumen, thinks critically and makes sound decisions, sets strategic direction **Engage** - Collaborates and creates alignment; attracts, deploys, and develops talent; fosters diversity and inclusion **Innovate** - Focuses on patient and customer, generates breakthrough ideas, initiates and leads change **Achieve** - Sets high standards, instills operational excellence, drives accountability, models ethical behavior


+ Tertiary qualifications including science, business management etc.

**Other Comments or Requirements:**

+ Overseas travel at short notice will be required.

+ Some out of hours and on-call work will be required.

+ Occasional Back Up Aortic Case support

As a global leader in medical technology, we serve patients and partner with medical professionals in 120 countries. Below are our main regional offices; key manufacturing, service, and research and development facilities; and Bakken Education Centers for physician training.

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